With the increased rate of technology reliance while working, it is necessary to secure all the elements of online data and information. Artificial Intelligence (AI) has been rampant in modern systems with the development of cloud-based software. Therefore, if there is the advancement of technology, it means the hackers and crackers have improved their techniques of accessing private data maliciously. Cybersecurity issues are evident in healthcare firms since there is transition from monolithic processes to pure microservices. Hospitals and other healthcare organizations must bar elements of information insecurity issues to ensure there is recommendable reputation from their service delivery. There should be training on various techniques on how to hinder unsafe handling of patient data in such organizations. This paper explores information security in the world of technology from a healthcare perspective.
Instructor-led training is training that happens in a training room, such as an office, classroom, or conference home. With the method, an instructor helps the audience to get skills in a certain field by teaching on various aspects of the issue. For instance, hospitals can use this method to train nurses and doctors on how to operate modern health service delivery equipment (Kruse et al., 2017). Assuming the health institution seeks to enlighten staff on how to reduce phishing attacks, the instructor will teach elements such as strong database development, creating a comprehensive authentication process for websites among other issues.
E-learning is an education method that involves formal teaching with the aid of electronic resources. Specifically, the method is mostly known to involve computers and the internet. E-learning is also referred to as network-enabled transfer of knowledge and skills. It involves the delivery of education that is meant to reach a wide recipient at the same time (Taylor & Wilson, 2019). For example, clinical service delivery organizations can use web conferencing platforms to hold meetings on how the security of patients’ data can be secure.
Just-in-time training is an educational methodology that approaches employees to get the needed information exactly when they require it. It is mainly applied when staff wants to access given information about a product, service, or strategy. For instance, when hospitals start procuring drugs for their chemist, the finance department can log in using their computers and get the right information about a potential distributor (Kruse et al., 2017). Afterward, the team can show other staff to search about relevant information for the preferred supplier before concurrence.
Self-guided learning involves a learner who does not rely on a tutor to get valid information and knowledge about a certain process. In health organizations, the team leaders can encourage staff to search for practices that ensure the safe handling of data for patients. Information can be retrieved online and the user relies on tutorials and examples given (Thomas, 2018). For instance, the information technology (IT) department can encourage individual members to learn to battle cyber risks while working.
Blended learning combines online educational resources and occasions for connections with online place-based classroom techniques. It requires both instructor and audience to be present. For example, healthcare organizations can use Zoom to discuss ways in which they can prevent insecure instances of their data and information. The method is essential when hospitals want to combine information and expertise powers in cyber issues when dealing with client data. Blended training is important since it involves a collaborative effort in determining the appropriate course of action in combating cybersecurity issues.
To evaluate the methods, healthcare organizations have to monitor the improved service delivery and client satisfaction. For instructor-led learning, self-guided and blended methods, evaluation is done in the capability to undertake actions that can help improve information technology. For example, nurses will be checked if they are aware of how to integrate health information data with the organization’s technology (Kruse et al., 2017). For e-learning and blended learning, the overseers will monitor the rate of complaints by patients about several instances of information retrieval challenges. Evaluation for all methods can also be done by measuring the feasibility to act professionally without altering processes in the healthcare organizations.
How an Organization Can Protect Patients’ Information
Healthcare organizations can protect patients’ data through security mechanisms by creating a firewall that can bar unauthorized people from accessing the network. The use of a spam filter is also vital to block phishing attempts. Additionally, it is required for healthcare institutions to have antivirus solutions that can detect malware. Administrative and personnel issues involve security awareness to healthcare organization staff. Physical controls, such as to prevent data equipment theft, are important in this case (Vishwanath, 2016). Hospitals invest in training staff about ethics of work to ensure there is less conspiracy to a data breach. Relevant patch management policies should be enforced to ensure staff bears their liabilities in case of health data breach among other measures by the administration.
The level of access meaning the opening of health record systems is limited to the right personnel. There should be a proper authentication process that discourages malicious people from accessing data for the organizations. Passwords and log-in pins should be complex such that no party can guess the pattern. Accessing data in healthcare organizations should have competent personnel who can intervene during attacks by hackers. When handling and disposing of confidential information, hospitals should ensure that they conform to legal compliance on health information data (Kruse et al., 2017). Therefore, when disposing of confidential data, the shredding process ensures that the records are completely distorted and removes any potential tip to access the data.
Education To Staff on Phishing and Spam Emails
Instructor-led training can be applied to conducting sessions with mock phishing incidents. In the program, hospital IT staff can show how hackers use embed links in an email by redirecting it to an unsecured website (Vishwanath, 2016). The instructor can utilize several deployments to spam filters that can easily detect viruses. The evaluation of this method will be done by monitoring how staff can undertake filtering of security sessions during work. E-learning can be used to download and watch tutorials on how scammers trick online users by creating links that collect background when opened (Thomas, 2018). By e-learning staff, can be shown how to use computer intelligence such as using key-in-value databases to prevent cyber issues. The method and learning can be evaluated by retrieving the number of phishing attacks that are prevented by the efforts of the staff.
The self-guided method is useful where healthcare staff access resources on their own and read about the way phishing attacks can be prevented by encrypting the data of the patients. To evaluate this, healthcare organizations usually check the level of encryption and installation of antivirus solutions to prevent cyber issues. Blended learning will include tutors forming a Zoom room where members will be invited to join (Vishwanath, 2016). Upon joining, they will be taught what potential risks lead to phishing and spam emails. Evaluation will be done by inspecting the effect of the method in killing phishing attacks after training. Just-in-time learning can be applied when healthcare organizations face potential phishing attacks after many complaints from patients. Evaluation is undertaken by checking the level of urgent action when phishing attacks come. Staff can evaluate if the method can prevent further escalation of the problem.
Various methods of education can be used to train healthcare staff on how to protect the information of patients. Some of the techniques include instructor-led training, e-learning, and blended learning. Patient data can be protected by having firewalls created to block phishing attacks, encrypting data to one end, performing a cyber kill chain among others. Healthcare organizations can evaluate the methods by ascertaining whether or not the technique leads to further violation of patient data. In health organizations, the management should ensure that people working within the IT departments have competence in terms of controlling comprehensive computer programs. For example, the team should be capable of combating phishing by implementing cyber kill chain such as creating strong authentication processes when logging in the websites. Patient data is critical to avoid individual or group liabilities that may lead to poor reputation of healthcare organizations. All members of the healthcare firms should be aware on how to prevent cybercrime issues to prevent incidents of individual or group liabilities.
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Thomas, J. (2018). Individual cybersecurity: Empowering employees to resist spear phishing to prevent identity theft and ransomware attacks. International Journal of Business and Management, 13(6), 1. Web.
Vishwanath, A. (2016). Mobile device affordance: Explicating how smartphones influence the outcome of phishing attacks. Computers in Human Behaviour, 63(21), 198-207. Web.