The operators must be clear and concise with the information they pass to the clients. The operators should ensure that they avoid being too wordy by only focusing on the relevant issues to be addressed. Having a clear communication and information system for the donors will build trust and increase engagement. The clarity in the information structure will ensure that ambiguity is eliminated to avoid confusion (Dwyer et al., 2018). The operators must, first of all, clarify the ideas by themselves before sharing them with the donors and volunteers.
During the communication session, the operators should be confident with every point they make. Having confidence will convey what the operators want with the respondents. With reasonable confidence in the communication, there will be a reduction of self-doubt and negative thoughts, the idea of charity events will also influence respondents (Irvine et al., 2020). The operators should ensure that they also have good listening skills towards the respondents’ feedback.
The operators should also listen carefully to the response that the donors and volunteers. The operators will give an appropriate response; however, there will be confusion and misunderstanding during the communication session with poor listening skills. To ensure that also the respondent feels that they are respected, the operators should listen carefully and give them time to outline whether they are interested with the charity event (Heritage et al., 2020). Operators will also be able to learn more about the respondents with their excellent listening skills.
The operators should ensure that they are persistent but not pestering the donors and the volunteers during the call. The operators should avoid continuously calling the respondents if they are not picking the call. A client should also consider the tone that they use while addressing the respondents; the tone should be welcoming and make the respondent more willing to share ideas and their views. A polite tone in the communication will make the donors and the volunteers gain interest in the charity project as they will feel respected.
Dwyer, R. J., Kushlev, K., & Dunn, E. W. (2018). Smartphone use undermines enjoyment of face-to-face social interactions. Journal of Experimental Social Psychology, 78(4), 233–239.
Heritage, B., Harvey, C., Brown, J., Hegney, D., Willis, E., Baldwin, A., Heard, D., Mclellan, S., Clayton, V., Claes, J., Lang, M., & Curnow, V. (2020). The use of telephone communication between nurse navigators and their patients. PloS One, 15(1), 925.
Irvine, A., Drew, P., Bower, P., Brooks, H., Gellatly, J., Armitage, C. J., Barkham, M., McMillan, D., & Bee, P. (2020). Are there interactional differences between telephone and face-to-face psychological therapy? A systematic review of comparative studies. Journal of Affective Disorders, 265 (12), 120–131.