The introduction of Computerized Provider Order Entry (CPOE) techniques creates opportunities for avoiding a range of errors that may occur during the manual input of the necessary data (Mozaffar, Cresswell, Lee, Williams, & Sheikh, 2016).
That being said, innovative technology also implies dealing with certain challenges. For instance, the lack of the necessary skills among the staff members can be deemed as the primary limitation that needs to be addressed so that the quality of the provided services could remain high. It is crucial to teach the employees to manage the innovative devices so that the data could be recorded properly (Khammarnia, Sharifian, Zand, Keshtkaran, & Barati, 2016). Furthermore, the issue regarding data security and the possibility of cyberattacks resulting in customers’ identity theft and similar issues needs to be brought up as one of the areas of concern. Nevertheless, the incorporation of CPOE tools allows for a vast improvement in service quality.
Being a very new framework for managing data inputs, particularly the arrangement of orders, the CPOE technique requires dealing with certain difficulties. The use of cloud service is one of the issues that may possibly cause a minor disruption in the processes associated with CPOE. Indeed, with the dependence on the functioning of the e-cloud service, there is a possibility that the levels of decision support and e-prescribing may drop.
To mitigate the downtime and damage that the identified scenario may imply, one will have to consider improving service quality so that customer satisfaction levels could remain consistent. For instance, the incorporation of an efficient communication channel allowing the firm to converse with customers and gather feedback will have to be introduced. The use of time management techniques will also have to be adopted to handle possible delays (Griffon et al., 2017).
References
Griffon, N., Schuers, M., Joulakian, M., Bubenheim, M., Leroy, J. P., & Darmoni, S. J. (2017). Physician satisfaction with transition from CPOE to paper-based prescription. International Journal of Medical Informatics, 103, 42-48. Web.
Khammarnia, M., Sharifian, R., Zand, F., Keshtkaran, A., & Barati, O. (2016). Designing Computerized Provider Order Entry software in Iran: The nurses’ and physicians’ viewpoints. CIN: Computers, Informatics, Nursing, 34(9), 413-420. Web.
Mozaffar, H., Cresswell, K. M., Lee, L., Williams, R., & Sheikh, A. (2016). Taxonomy of delays in the implementation of hospital computerized physician order entry and clinical decision support systems for prescribing: A longitudinal qualitative study. BMC Medical Informatics and Decision Making, 16(1), 25. Web.